All items must be returned in its original packaging.
If tags were on item when received, they must still be attached and included.
Returns Process
Customer must notify us within the first 7 days of receiving the item.
We will then provide the brands address you should use to ship the item back.
The returned item must arrive to the brand within 14 days of the customers delivery date.
Refunds
Once your return has been received and accepted by our brand partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label
If you choose, we can issue your refund as Season 7 credit; the amount will effortlessly apply at checkout the next time you shop with us.
Faulty items
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please email info@season7.co.uk as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.
Exchanges
If you'd like to exchange an item, please request a refund for original order and place a new order for desired item.
