All products are stored and dispatched by the brands we work with. We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion, and we use a large network of couriers to deliver goods.
We allocate the courier to deliver your order based on your location and the value of your order.The majority of delivery options are fully tracked and we’ll email you a link to your tracking information once your parcel has been shipped.
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date. We recommend that your item is sent back within 7 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, you will need to return it and place a new order. Please contact firstname.lastname@example.org for assistance.
As soon as your item is received and accepted by our brand partners we will send an email to confirm the completion of your refund. Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method. Tracking details will be provided where available.